VW Knowledge Base
Table of Contents
Table of Contents
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Glossary
Order Processing
How to Process an Order
Editing Orders
Printing an Order
Payments
PayPal
Fraud Practices
Your Guide to: Shipping Supplies
Using ShipStation
Effective July 1, 2022: Colorado Retail Delivery Fee
Payment Types
Control Panel
Pending Flags
Searching Orders
Your Guide to: Search Engine Marketing
Shipping Rates & Pickup
Monthly Performance Snapshot & Reporting
VIN Message & Checkout Message
Reading Control Panel Reports
How to Use the Camera App
Implementation
Finding Your API Login
Your Guide to: Onboarding
Setting up Gmail Account
Stripe - How to Apply
Best Practices
Your Guide to: Managing Your Online Parts Counter
Your Guide To Pricing Best Practices
Pricing for Your Market
Measuring Success
Make the Most of Your Digital Marketing
Enhance Site Performance with SimplePart’s Promotional Tools
Your Guide to: Shipping Best Practices
TaxJar Integration
Inventory Display Update
Prepping for Spring Promotions
How This Works: The Product Questions Module
Your Guide to the Affirm Integration
Your Guide to the Sunbit Integration
What you need to know about lost URL claims
VW Online Store and Online Catalog
(FAQ) Frequently Asked Questions
VW Virtual Counter (General FAQ)
SEM (Search Engine Marketing) Concierge Contact List
Does the VW Virtual Counter replace ETKA?
Q: Where do I find the Q2 2016 MDO Catalog?
Q: Where do I find the Q1 2016 MDO Catalog?
Q: I like using an Excel-based fitment guide or price calculator. Can I get the same with Virtual Counter?
Q: How do I find an accessory?
Q: What is on the Welcome Screen?
Q: Can I modify the suggested labor time in the catalog?
Q: Can I add additional items like “Shop Supplies” to the installed price?
Q: Where can I see circulars or additional product information on products?
Q: How do I create a custom list or quote of accessories for a customer or for a showroom display vehicle?
Q: How do I quote an installed price, when the installation takes multiple parts?
Q: Why do I see a "Parts" catalog logo in my catalog banner selection?
Q: Why aren't installation instructions posted on this catalog?
Q: How do I create professional looking showroom addendum labels using the Volkswagen Magic Pocket sleeve?
Q: What are the Volkswagen Virtual Counter minimum systems requirements to ensure my dealership takes full advantage of the catalog’s functionality and performs at efficient speeds?
Q: How do I enter custom pricing (internal & retail) for my store?
Q: Can pricing for individual accessories be modified?
Q: What internet browsers is the Volkswagen Virtual Counter optimized for?
Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership?
Q: Can I see what items can be residualized by Volkswagen Credit?
VW Virtual Counter (Accessories FAQ)
Oettinger® Limited-Edition Body Styling Kits 5% Off Dealer Net Program Extension!
WeatherTech® TechCare® Car Care: New Line and Drop Ship Program
OETTINGER® Limited-Edition Golf Body Style Kits Now Available
Wheel and Tire Matrix MY 2015+
Passat Remote Start Application Matrix & Chart (561065760C)
Where do I order 3M decals?
Q: What new items will be available after the Virtual Counter launch?
Q: How do Customers order Navigation Disks & SD Cards?
Q: Many Legacy Pre-Painted Components are no longer available in Parts on Command Drop-Ship list. How can I order these parts?
Q: When will Passat 2012+ and Beetle 2012+ Roof Rack Base Carrier Bars be available?
Accessory Attachments Archive
Accessory Circulars & Sell Sheets Archive
VW FAQs
Introduction to the VW Online Store and Online Catalog
Navigating the VW Online Store and Online Catalog
Building Quotes
Pricing and Labor Rates
Printable PDFs Available
How to Create Price Tags
How to Create a Quote
How to Create a PDF Brochure
How to Create a Magic Pocket
More About the VW Sell Sheet
Accessories Configurator
Accessory Desking Tool (ADT) Redesign
Accessory Desking Tool (ADT) Guide
Removal of Quick Start media sets
VW Canada
Introduction to the VW Online Store and Online Catalog
Navigating the VW Online Store and Online Catalog
How to Login
How to Adjust Labor Units
Printable PDFs Available
How to Create Price Tags
How To Create a PDF Brochure
How to Create a Magic Pocket
VW FAQs
Video Tutorials & Toolkits
Welcome Packets & Dealer Toolkits
VW Dealer Toolkit
VW Online Store Welcome Packet
Video Tutorials
EP. 1 – Get Started with SimplePart
EP. 2 – Explore Your New Website
EP. 3 – Configure Your Profile
EP. 4 – Set and Adjust Shipping Rates
EP. 5 – Check and Adjust Tax Rates
EP. 6 – Exploring the SimplePart Control Panel
EP. 7 – Process Your Orders
EP. 8 – Recognize Fraudulent Orders
EP. 9 – Modify an Order
EP. 10 – Real-Time Shipping and ShipStation
EP. 11 – Continue Your SimplePart Experience
EP. 12 – How to Create a Coupon
EP. 13 – How to Customize Product Information
EP. 14 – How to Initiate eBay Store Page Creation
EP. 15 – How to Adjust Pricing
One Pagers
Promo Process
How to Create a Coupon
Set and Adjust Shipping Rates
Home
Video Tutorials & Toolkits
Welcome Packets & Dealer Toolkits
Guides and resources to get you started and take your store’s performance to the next level.
Articles
VW Dealer Toolkit
Optimize your store’s day-to-day operations with this practical guide.
VW Online Store Welcome Packet
VW_Welcome Packet_2025_US (1).pdf