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VW Knowledge Base

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  • Glossary
  • Order Processing
    • How to Process an Order
    • Editing Orders
    • Printing an Order
    • Payments
    • PayPal
    • Fraud Practices
    • Your Guide to: Shipping Supplies
    • Using ShipStation
  • Control Panel
    • Pending Flags
    • Searching Orders
    • Your Guide to: Search Engine Marketing
    • Shipping Rates & Pickup
    • Monthly Performance Snapshot & Reporting
    • VIN Message & Checkout Message
    • Reading Control Panel Reports
    • How to Use the Camera App
  • Implementation
    • Finding Your API Login
    • Your Guide to: Onboarding
    • Setting up Gmail Account
    • Stripe - How to Apply
  • Best Practices
    • Your Guide to: Managing Your Online Parts Counter
    • Your Guide To Pricing Best Practices
    • Pricing for Your Market
    • Measuring Success
    • Make the Most of Your Digital Marketing
    • Enhance Site Performance with SimplePart’s Promotional Tools
    • Your Guide to: Shipping Best Practices
    • TaxJar Integration
    • Inventory Display Update
  • VW Online Store and Online Catalog
    • (FAQ) Frequently Asked Questions
      • VW Virtual Counter (General FAQ)
        • SEM (Search Engine Marketing) Concierge Contact List
        • Does the VW Virtual Counter replace ETKA?
        • Q: Where do I find the Q2 2016 MDO Catalog?
        • Q: Where do I find the Q1 2016 MDO Catalog?
        • Q: I like using an Excel-based fitment guide or price calculator. Can I get the same with Virtual Counter?
        • Q: How do I find an accessory?
        • Q: What is on the Welcome Screen?
        • Q: Can I modify the suggested labor time in the catalog?
        • Q: Can I add additional items like “Shop Supplies” to the installed price?
        • Q: Where can I see circulars or additional product information on products?
        • Q: How do I create a custom list or quote of accessories for a customer or for a showroom display vehicle?
        • Q: How do I quote an installed price, when the installation takes multiple parts?
        • Q: Why do I see a "Parts" catalog logo in my catalog banner selection?
        • Q: Why aren't installation instructions posted on this catalog?
        • Q: How do I create professional looking showroom addendum labels using the Volkswagen Magic Pocket sleeve?
        • Q: What are the Volkswagen Virtual Counter minimum systems requirements to ensure my dealership takes full advantage of the catalog’s functionality and performs at efficient speeds?
        • Q: How do I enter custom pricing (internal & retail) for my store?
        • Q: Can pricing for individual accessories be modified?
        • Q: What internet browsers is the Volkswagen Virtual Counter optimized for?
        • Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership?
        • Q: Can I see what items can be residualized by Volkswagen Credit?
      • VW Virtual Counter (Accessories FAQ)
        • Oettinger® Limited-Edition Body Styling Kits 5% Off Dealer Net Program Extension!
        • WeatherTech® TechCare® Car Care: New Line and Drop Ship Program
        • OETTINGER® Limited-Edition Golf Body Style Kits Now Available
        • Wheel and Tire Matrix MY 2015+
        • Passat Remote Start Application Matrix & Chart (561065760C)
        • Where do I order 3M decals?
        • Q: What new items will be available after the Virtual Counter launch?
        • Q: How do Customers order Navigation Disks & SD Cards?
        • Q: Many Legacy Pre-Painted Components are no longer available in Parts on Command Drop-Ship list. How can I order these parts?
        • Q: When will Passat 2012+ and Beetle 2012+ Roof Rack Base Carrier Bars be available?
        • Accessory Attachments Archive
        • Accessory Circulars & Sell Sheets Archive
      • VW FAQs
    • Introduction to the VW Online Store and Online Catalog
    • Navigating the VW Online Store and Online Catalog
    • Building Quotes
    • Pricing and Labor Rates
    • Printable PDFs Available
    • How to Create Price Tags
    • How to Create a Quote
    • How to Create a PDF Brochure
    • How to Create a Magic Pocket
    • More About the VW Sell Sheet
    • Accessories Configurator
  • VW Canada
    • Introduction to the VW Online Store and Online Catalog
    • Navigating the VW Online Store and Online Catalog
    • How to Login
    • How to Adjust Labor Units
    • Printable PDFs Available
    • How to Create Price Tags
    • How To Create a PDF Brochure
    • How to Create a Magic Pocket
    • VW FAQs
  • Video Tutorials & Toolkits
    • Welcome Packets & Dealer Toolkits
      • VW Welcome Packet (Part 1)
      • VW Welcome Packet (Part 2)
      • VW Dealer Toolkit
    • Video Tutorials
      •  EP. 1 – Get Started with SimplePart
      •  EP. 2 – Explore Your New Website
      •  EP. 3 – Configure Your Profile
      •  EP. 4 – Set and Adjust Shipping Rates
      •  EP. 5 – Check and Adjust Tax Rates
      •  EP. 6 – Exploring the SimplePart Control Panel
      •  EP. 7 – Process Your Orders
      •  EP. 8 – Recognize Fraudulent Orders
      •  EP. 9 – Modify an Order
      •  EP. 10 – Real-Time Shipping and ShipStation
      •  EP. 11 – Continue Your SimplePart Experience
      •  EP. 12 – How to Create a Coupon
      •  EP. 13 – How to Customize Product Information
      • EP. 14 – How to Initiate eBay Store Page Creation
      • EP. 15 – How to Adjust Pricing

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Order Processing

Control Panel

Implementation

Best Practices

VW Online Store and Online Catalog

VW Canada

Specific articles for VW Canada

Video Tutorials & Toolkits

Helpful videos and guides to help you get your store online and keep it running smoothly.

Popular Articles

  • Pricing and Labor Rates
  • Monthly Performance Snapshot & Reporting
  • Printable PDFs Available
  • How to Process an Order
  • Payments
  • See more...

New Articles

  • How to Use the Camera App
  • Inventory Display Update
  • Accessories Configurator
  • TaxJar Integration
  • EP. 15 – How to Adjust Pricing
  • See more...

Updated Articles

  • Inventory Display Update
  • How to Use the Camera App
  • EP. 15 – How to Adjust Pricing
  • EP. 14 – How to Initiate eBay Store Page Creation
  •  EP. 13 – How to Customize Product Information
  • See more...











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