Popular Articles

  1. Pricing and Labor Rates

    Article Four - Pricing (VW Only) Certain users (typically Parts Managers and Directors) will have the ability to update pricing for your catalog. To update pricing you will need to:  Log in to your Accessories site via the National Accessor...
  2. Monthly Performance Snapshot & Reporting

    We offer an extensive library of research and reporting tools that range from Gross Profit by Month to Conversion Rates Since Inception . These reports can help you determine where you might want to improve and help manage future changes. When ...
  3. Printable PDFs Available

    Within your dealer catalog, there are a couple of PDF options available to use with your customers and on the showroom floor. All PDFs are available to print in two ways: Click on “List & Print Options” and then click on th...
  4. How to Process an Order

    Making sure orders are processed in a timely manner is, potentially, the most important part of the e-commerce process. For your convenience, we’ve provided a quick tutorial video as well as step-by-step instructions you can refer back to as n...
  5. Payments

    Capturing Payments: When a customer pays for an order with their credit card, you must capture the payment, following the instructions detailed in the Billing Details tab .  Once you are in Billing Details, you’ll find the transact...
  6. More About the VW Sell Sheet

      Click here to download the PDF above. ...
  7. Q: How do I quote an installed price, when the installation takes multiple parts?

    A: Many retrofit components can require multiple related components. Look to see if a complete kit part number exists (NPN part numbers) or add each component into “ Add to cart ”. The system will tabulate the installation price for eac...
  8. VW FAQs

    Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership? A: The Volkswagen Virtual Counter is accessible through the vwhub.com using single-sign-on technolo...
  9. Your Guide to: Shipping Supplies

  10. Q: Where do I find the Q2 2016 MDO Catalog?

    A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q1 2016 MDO catalog? Cli...