Popular Articles

  1. More About the VW Sell Sheet

      Click here to download the PDF above. ...
  2. Q: Can I add additional items like “Shop Supplies” to the installed price?

    A: Virtual Counter does not currently have this functionality. However, we are planning to have it added by mid-2016.  This will allow you to add the cost of these additional items that may be needed for the installation, instead of compensating fo...
  3. VW Welcome Packet (Part 2)

    Learn the e-commerce basics and get your store running smoothly with our guide.
  4. Q: How do I quote an installed price, when the installation takes multiple parts?

    A: Many retrofit components can require multiple related components. Look to see if a complete kit part number exists (NPN part numbers) or add each component into “ Add to cart ”. The system will tabulate the installation price for each accessory....
  5. How to Login

    There are multiple functions in the VW Online Store and Online Catalog which can only be accessed by dealers and require you to login. There are a couple of easy ways to do this: Option 1: Logging in through VW Hub (SSO): Option 2: (Not for fir...
  6. Introduction to the VW Online Store and Online Catalog

    The VW Online Store and Online Catalog is an inclusive website designed with both customers and dealers in mind. Customers will be able to browse the full accessories catalog available from Volkswagen, as well as transact business with dealers who h...
  7. Q: Where can I see circulars or additional product information on products?

    A: You can see additional item information under the “Attachment” tab when viewing each item individually.  ...
  8. How to Process an Order

    Making sure orders are processed in a timely manner is, potentially, the most important part of the e-commerce process. For your convenience, we’ve provided a quick tutorial video as well as step-by-step instructions you can refer back to as needed....
  9. Measuring Success

    Gross Profit and Sales Volume are significant indicators of a well-performing business. The SimplePart Control Panel makes it simple to track metrics important to you, while offering additional performance reporting to help monitor the success of yo...
  10. Reading Control Panel Reports