Popular Articles

  1. Searching Orders

    If you need to locate a specific order, there are a few different ways to search for it. You can use the Recent Orders button, Search Orders Button, or specify an order number in the Edit Order search box. If you want to set specific criteria ...
  2. Editing Orders

    Once a customer places an order, you’ll be able to view it in the Order Contents area of your Control Panel. You are also able to edit or add additional items in this section, should you need to update an order. To edit existing contents, use...
  3. Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership?

    A: The Volkswagen Virtual Counter is accessible through the  vwhub.com  using single-sign-on technology. The access is dependent on your dealer role. The Parts Department has access to all pricing information and Parts Managers can inpu...
  4. VW FAQs

    Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership? A: The Volkswagen Virtual Counter is accessible through the vwhub.com using single-sign-on technolo...
  5. Q: I like using an Excel-based fitment guide or price calculator. Can I get the same with Virtual Counter?

    A: Virtual Counter does not currently have a downloadable price calculator. You can build a vehicle or customer specific Quote. See “ Building Quotes ”.   This functionality is being looked at and could be added in the future. ...
  6. Introduction to the VW Online Store and Online Catalog

    The VW Online Store and Online Catalog is an inclusive website designed with both customers and dealers in mind. Customers will be able to browse the full accessories catalog available from Volkswagen, as well as transact business with dealers ...
  7. Pending Flags

    At the top right of your Control Panel, you should notice a set of orange icons with a corresponding number count. Each of these will assist you in running your parts website. Image A Image B. The first icon reading from left to ...
  8. Q: What internet browsers is the Volkswagen Virtual Counter optimized for?

    A: Internet Explorer 8.0 to current, FireFox 3.0 to current, Chrome 4.0 to current, Safari 4.0 to current. It is also optimized for mobile devices such as smart phones and tablets. ...
  9. More About the VW Sell Sheet

      Click here to download the PDF above. ...
  10. Reading Control Panel Reports