Popular Articles

  1. Introduction to the VW Online Store and Online Catalog

    The VW Online Store and Online Catalog is an inclusive website designed with both customers and dealers in mind. Customers will be able to browse the full accessories catalog available from Volkswagen, as well as transact business with dealers ...
  2. How to Login

    There are multiple functions in the VW Online Store and Online Catalog which can only be accessed by dealers and require you to login. There are a couple of easy ways to do this: Option 1: Logging in through VW Hub (SSO): Option 2: (Not for fir...
  3. Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership?

    A: The Volkswagen Virtual Counter is accessible through the  vwhub.com  using single-sign-on technology. The access is dependent on your dealer role. The Parts Department has access to all pricing information and Parts Managers can inpu...
  4. Editing Orders

    Once a customer places an order, you’ll be able to view it in the Order Contents area of your Control Panel. You are also able to edit or add additional items in this section, should you need to update an order. To edit existing contents, use...
  5. Q: What internet browsers is the Volkswagen Virtual Counter optimized for?

    A: Internet Explorer 8.0 to current, FireFox 3.0 to current, Chrome 4.0 to current, Safari 4.0 to current. It is also optimized for mobile devices such as smart phones and tablets. ...
  6. More About the VW Sell Sheet

      Click here to download the PDF above. ...
  7. Q: Can I modify the suggested labor time in the catalog?

    A: Virtual Counter does not currently have this functionality. Only Parts Managers will have the ability to change suggested labor times. This feature will be available shortly after the initial launch of Virtual Counter. ...
  8. Accessory Attachments Archive

    Here you can find a copy of accessory attachments that are also attached to their individual accessory items within the Accessories Catalog.
  9. Finding Your API Login

    Note: This is only necessary for users currently using Authorize.net as their payment gateway . The API Login and Transaction Key are crucial pieces of data used to connect your SimplePart website to your chosen payment gateway. In order for y...
  10. Building Quotes

    When you have a customer who wants specific items on the phone, at the counter, or communicating through email correspondence,  it’s easy to add them in the List / Cart by using any of the following enhanced search tools.  Quic...