Popular Articles

  1. Searching Orders

    How to Search Orders When you log into the Control Panel and you need to locate a specific order, there are a few different ways to search for it. You can either use the "Orders" drop down in the menu at the top of the page. You can also ...
  2. Your Guide To Pricing Best Practices

    A key driver of sales for your website is pricing. How you price parts and accessories online will depend on your business’ goals. Following these steps will help you price your parts and accessories so you can meet your online objectives...
  3. Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership?

    A: The Volkswagen Virtual Counter is accessible through the  vwhub.com  using single-sign-on technology. The access is dependent on your dealer role. The Parts Department has access to all pricing information and Parts Managers can inpu...
  4. Setting up Gmail Account

    Correspondence is an important part of e-commerce, which makes it even more important to have a backup Gmail email address. Once you create a Gmail Account, we can link it to your client file, and/or any Google Adwords and Bing AdCenter Accounts we ...
  5. Q: Where do I find the Q2 2016 MDO Catalog?

    A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q1 2016 MDO catalog? Cli...
  6. Make the Most of Your Digital Marketing

    Are you getting the best results for your online site’s marketing investments? We have a few tips to ensure you’re making your advertising dollars matter. Market your site through your dealership’s existing outlets.  Collabo...
  7. Pricing for Your Market

    When you’re setting up your online site, it’s essential to take the time to figure out proper pricing for your parts and accessories store. It can be difficult to find the balance between profit and volume for your dealership, while stil...
  8. Pending Flags

    At the top right of your Control Panel, you should notice a set of orange icons with a corresponding number count. Each of these will assist you in running your parts website. Image A Image B. The first icon reading from left to ...
  9. How to Create a Magic Pocket

    The B2B platform makes it easy to create and print customized Magic Pockets (also known as Monroneys) for vehicles. These sheets allow you to show what the costs of optional accessories and add-ons will be for specific vehicles.  After choo...
  10. Shipping Rates & Pickup

    When your new parts website goes Live, shipping rates should already be implemented. These are determined on the parts total of your customer's basket. If there are any items (ex: rotors, body panels) with fixed shipping costs assigned to them, ...