Popular Articles

  1. How to Create a Magic Pocket

    The B2B platform makes it easy to create and print customized Magic Pockets (also known as Monroneys) for vehicles. These sheets allow you to show what the costs of optional accessories and add-ons will be for specific vehicles.  After choosing ...
  2. How to Create a Quote

    Within the B2B platform, you can generate a custom quote and calculate financing for items in a selected list and then print or email the customer a copy. After you’ve created a list on the B2B platform, you can access the Quote fields by clicki...
  3. How to Create a Magic Pocket

    The B2B platform makes it easy to create and print customized Magic Pockets (also known as Monroneys) for vehicles. These sheets allow you to show what the costs of optional accessories and add-ons will be for specific vehicles.  After choosing a p...
  4. Shipping Rates & Pickup

    When your new parts website goes Live, shipping rates should already be implemented. These are determined on the parts total of your customer's basket. If there are any items (ex: rotors, body panels) with fixed shipping costs assigned to them, then...
  5. How to Use the Camera App

    Learn how to use the camera app to enhance the user experience on your eCommerce site and increase your sales!
  6. Q: Can I modify the suggested labor time in the catalog?

    A: Virtual Counter does not currently have this functionality. Only Parts Managers will have the ability to change suggested labor times. This feature will be available shortly after the initial launch of Virtual Counter. ...
  7. Q: I like using an Excel-based fitment guide or price calculator. Can I get the same with Virtual Counter?

    A: Virtual Counter does not currently have a downloadable price calculator. You can build a vehicle or customer specific Quote. See “ Building Quotes ”.   This functionality is being looked at and could be added in the future. ...
  8. Q: Where do I find the Q1 2016 MDO Catalog?

    A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q2 2016 MDO catalog? C...
  9. Your Guide to: Shipping Best Practices

    Once you decide to start selling online, shipping becomes a huge aspect of your parts counter’s operations and sales. Shipping is not only a necessity, but a profit center for many dealers. It can also be a deal-breaker for many customers when sh...
  10. Building Quotes

    When you have a customer who wants specific items on the phone, at the counter, or communicating through email correspondence,  it’s easy to add them in the List / Cart by using any of the following enhanced search tools.  Quick Add is useful ...